Managing availability

Set and manage worker availability patterns in Visualcare

The availability tab on a worker profile defines when that worker is available for shifts. This information flows through to rostering, helping you allocate shifts to workers who are free at the right times.

Setting availability

Open the worker’s profile and navigate to the Availability tab in the lower section of the screen.

You have several options for entering availability:

Option	What it does
Available for the Whole Day	Marks the worker as available for the entire day
Unavailable for the Whole Day	Marks the worker as unavailable for the entire day
Add Available Time	Adds a specific time window (for example, 9:00 AM to 12:00 PM)

To set split availability throughout the day (for example, available from 9:00 AM to 12:00 PM and then 3:00 PM to 10:00 PM), click Add Available Time for each window.

Clicking Available for the Whole Day or Unavailable for the Whole Day overwrites any existing time entries for that day.

Two-week rotating pattern

Availability uses a two-week rotating pattern. The logic starts from the first week of the year, so Week 1 and Week 2 alternate from that point forward. Set availability for both weeks if the worker has a fortnightly rotating schedule.

Web availability setting

The Web Availability setting on a worker’s profile controls how far ahead the worker can update their own availability through the web portal or the Vworker app. The options are:

Option	Behaviour
No limitation	The worker can change their available time freely with no restriction on how far ahead
1 week	The worker can only update availability up to one week in advance
2 weeks	The worker can only update availability up to two weeks in advance

This setting defaults to the value configured on the global settings page. You can override it per worker by changing the value on their individual profile.

Disabling a worker from rostering

If a worker is no longer available for allocation - for example, while on extended leave or during an investigation - you can remove them from the rostering drop-down without deleting their profile.

Open the worker’s profile and locate the Current checkbox in the profile header. Untick it and click Save. The worker no longer appears as an option when allocating shifts in the roster.

To reinstate the worker, simply tick Current and save again.

Running into issues?

See Worker management troubleshooting for common errors and fixes.

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Set up a new worker in Visualcare