MYOB integration

Connect Visualcare to MYOB AccountRight or Advanced for invoice and payroll export

Visualcare integrates with MYOB AccountRight and MYOB Advanced via API to export client invoices and worker payroll data. Once connected, you map Visualcare services to MYOB accounts and export on demand from the Data Export area.

Connecting to MYOB

1. Open accounting software settings

   Go to Settings → Data Export → Accounting Software.

2. Select MYOB as the export target

   Choose the MYOB option from the Invoice Export and/or Timesheet Export drop-downs, depending on what you want to export. Click Save.

3. Authorise the connection

   Click the Authorise button and follow the prompts to connect to your MYOB company file. You’ll need your MYOB login credentials and the company file details.

4. Verify the connection

   Once connected, the settings page shows the connected MYOB company file. Check the details to make sure the right file is linked.

Setting up for export

Before exporting, make sure the following are configured:

Client accounting codes

Each client needs an Accounting Code set on their profile so Visualcare knows which MYOB customer to send invoices to. Open the client profile and select the code from the Accounting Code drop-down.

Service accounting codes

Services in Maintenance → Services need accounting codes mapped to the correct MYOB accounts. This controls how invoice line items are categorised in MYOB.

MYOB jobs (optional)

If your organisation uses MYOB jobs to track costs by project or funding type, map the relevant job to each service or agreement. Missing job mappings cause export errors.

Worker accounting codes

For payroll exports, each worker needs an Accounting Code on their profile linking them to the corresponding MYOB employee or supplier contact.

After setting up or changing contacts in MYOB, use the Sync buttons under Settings → Data Export to pull the latest MYOB data into Visualcare’s drop-downs.

Exporting data

Invoices

Navigate to Timesheets → Data Export and select the invoice export option. Choose the date range and any filters, then click Export. Visualcare sends the invoice data to MYOB via the API connection.

Payroll

Navigate to Timesheets → Data Export and select the timesheet export option. Choose the pay period and click Export. Timesheet data is sent to MYOB for payroll processing.

Common export errors

Error	Cause	Fix
No Client Accounting Code	The client profile doesn’t have an accounting code set	Open the client profile and select an accounting code from the drop-down
No Service Accounting Code	A service used on the shift doesn’t have an accounting code mapped	Go to Maintenance → Services, find the service, and add the accounting code
MYOB Job is missing	The export expects a MYOB job but none is mapped	Map the correct MYOB job to the service or agreement
No Client Payer Accounting Code	The payer linked to the client or agreement is missing an accounting code	Open the payer profile in Maintenance → Payers and set the accounting code
FAIL Error converting value to System.Guid	A data mismatch between Visualcare and MYOB, usually caused by a deleted or renamed MYOB contact	Re-sync contacts from MYOB and re-select the accounting code on the affected profile
EXEMPTOUTPUT error	A GST configuration issue on the MYOB side	Check the tax code settings on the relevant MYOB account and make sure they match the expected output

Running into issues?

See Integration troubleshooting for common errors and fixes.

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