Messaging

Send and manage private and group messages between office staff and workers through Visualcare

The messaging module in Visualcare connects office staff with workers through the Vworker mobile app. Workers receive push notifications on their phone when a new message is sent. Office staff see an unread message count next to the message icon in VCore.

Click the message icon to open the messaging module.

Private messages

Click the Private tab to view private conversations. The number of unread messages for each person is highlighted in red.

Marking messages as read

When a new message appears, click Mark as read to clear the unread indicator. This clears the red number for all office users.

Click on the person, then click Mark as read in the top right corner.

Viewing read receipts

Click the information icon (i) to see who has read each message and when.

The Seen time shows when the message was marked as read, and Seen by shows who read it.

Group messages

Click the Group tab to view group conversations. Unread message counts appear next to each group name.

Creating a new group

Click the Create new Group Chat icon.

Choose participants by clicking Choose, enter a group name, and click Create.

Managing a group

To edit the list of users in a group, click Manage group.

From here you add or remove participants from the group.

Running into issues?

See Client management troubleshooting for common errors and fixes.

Related articles

Notes and tasks

Manage notes including those from the Vworker app

Creating a client profile

Configure client profiles including vAboutMe messaging access