vGo

Use the vGo mobile app to manage shifts, clients, and rosters while away from VCore

vGo is a mobile app designed for office users who need to manage shifts, clients, and rosters while away from their computer. It gives coordinators and managers on-the-go access to key VCore functions, including viewing and editing shifts, managing client information, communicating with workers and clients, and reviewing incidents.

What you can do with vGo

• View, create, edit, and delete rostered shifts
• Check shift status (not started, started, or completed)
• Mark a client shift as on leave
• Change or unassign workers on shifts
• Add or edit roster notes and roster categories
• View basic client profile information including contacts
• Add a new client, create agreements, and set up rosters
• View and edit shifts in client, worker, and location rosters
• View worker contact details and rosters
• Access unallocated shifts and assign workers
• Review incident forms submitted by workers, and mark incidents as read or closed
• Communicate with workers (on Vworker) or clients (on vAboutMe) using private or group messages
• Set permissions from VCore for certain user groups

Setting up vGo

1. Download the app

   Download vGo from the App Store (for iPhone) or Google Play (for Android).

   
2. Log in

   Open vGo by tapping the icon on your phone. Log in using your office username and password, the same details you use to log into VCore.

   

Home page

When you log in, the home page displays the weather forecast for your location, all shifts for the day, and the menu and refresh buttons.

Menu

The menu in the top left-hand corner gives you access to additional features beyond the home page.

Clients

Tap Clients from the menu to access the list of clients. Use the search bar at the top of the page to quickly find a specific client. Only current clients appear in vGo.

Adding a client

To add a new client, go to the client list from the menu and tap the icon in the top right-hand corner. Fill in all the required details and tap Create.

Viewing a client

Select a client to view their details. In the bottom section of the page, you can access Profile, Contacts, and Roster.

Within the client profile, you can tap phone numbers to call the client, tap the email to start writing an email, and tap the address to open the pinpoint location in maps. Each of these opens the relevant app on your phone.

Rosters

To edit a client roster, tap on the client and select View shift details. Here you can change the date, time, service, and worker on the shift. You can also delete the shift and see the status indicating whether the shift has been started or completed.

The worker list shows all workers regardless of availability. Any changes to a shift assigned to a worker send a notification to their Vworker app.

Adding a new client roster

To add a new client roster:

1. Navigate to the client roster

   Go to the client list from the menu, tap the client profile, then select the Roster tab.

2. Access the roster options

   Tap the three dots in the top right-hand corner and select Rosters.

   
3. Create the roster

   Tap the + icon in the top right-hand corner to add a new roster. Once you confirm, the new roster is created for the client.

   

Agreements

You can add new client agreements directly from vGo.

1. Navigate to agreements

   Go to the client list from the menu, tap the client profile, then select the Roster tab. Tap the three dots in the top right-hand corner and select Agreements.

   
2. Create the agreement

   Tap the + icon to add a new agreement. Enter the agreement details, add services, and tap Create.

   

Leave

To add a client cancellation, select Mark this shift on leave. Here you can add the leave type, leave code, cancellation charge percentage, any pay hours, and notes.

If any charge or pay is required for the cancelled or leave shift, you need to select a leave code. No code means there is no timesheet line item for this shift.

Running into issues?

See General troubleshooting for common errors and fixes.

Related articles

vAboutMe

The client-facing app for rosters, budgets, and communication

vOnboard

The worker onboarding portal

vBroker

The broker portal for managing subcontracted shifts

vAssessment

The assessment portal for workers conducting client assessments