> ## Documentation Index
> Fetch the complete documentation index at: https://support.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Vworker: Access for workers

> Step-by-step guide to setting up and sending Vworker app login details to workers

Before workers can use the Vworker app to clock in and out of shifts, they need login credentials. You can send login details individually or in bulk from VCore.

## What you'll need

* Workers set up in VCore with an email address, username and **Web enabled** ticked on their profile
* Workers with the Vworker app downloaded on their phone

## Sending login details in bulk

<Steps>
  <Step title="Open the email worker login page">
    Go to **Operations** → **Email Worker Login**.

    <img src="https://mintcdn.com/visualcare/n-CsUlsK0LperCel/images/timesheets/vworker-access/image-1761890137852-0.jpeg?fit=max&auto=format&n=n-CsUlsK0LperCel&q=85&s=ab1058dafddbbc053e4e14e7ed3566b2" alt="Email Worker Login page showing the list of workers" width="1903" height="849" data-path="images/timesheets/vworker-access/image-1761890137852-0.jpeg" />
  </Step>

  <Step title="Check for ineligible workers">
    Workers highlighted in pink cannot be sent their login details. This happens when:

    * There is no email on their worker profile
    * There is no username on their worker profile
    * They are not **Web enabled** on their worker profile

    Update these details on the worker profile before trying again.
  </Step>

  <Step title="Select the workers">
    Use the tick box at the top left to select all workers, or tick individual workers who need their logins sent.

    <img src="https://mintcdn.com/visualcare/n-CsUlsK0LperCel/images/timesheets/vworker-access/image-1761890137853-1.jpeg?fit=max&auto=format&n=n-CsUlsK0LperCel&q=85&s=878ea2a180513ad5c0f594043ba4f0a0" alt="Worker selection with tick boxes and Email Worker Login button" width="1894" height="876" data-path="images/timesheets/vworker-access/image-1761890137853-1.jpeg" />
  </Step>

  <Step title="Send the email">
    Click the **Email Worker Login** button. A confirmation message appears, highlighting any workers who are missing an email address, username or are not web enabled. Click **Confirm** to send the email to the remaining eligible workers.

    <img src="https://mintcdn.com/visualcare/n-CsUlsK0LperCel/images/timesheets/vworker-access/image-1761890137854-2.jpeg?fit=max&auto=format&n=n-CsUlsK0LperCel&q=85&s=567353d2314cd49a23b67539702a3c3f" alt="Confirmation dialog showing worker eligibility status" width="450" height="336" data-path="images/timesheets/vworker-access/image-1761890137854-2.jpeg" />
  </Step>
</Steps>

<Warning>If a worker logs out of the Vworker app, they will not receive shift notifications. Workers need to stay logged in to get notifications about upcoming shifts.</Warning>

<Tip>If a worker's phone is lost or stolen, they need to alert the office immediately so their access can be disconnected from VCore.</Tip>

## Preventing screenshots in the app

You can stop workers from taking screenshots within the Vworker app:

1. Go to **Settings** → **Mobile App** → **General**
2. Find the **Prevent User taking Screenshot** setting
3. Set it to **Yes** to block screenshots, or **No** to allow them
4. Click **Save**

<Note>If this setting is set to **No** and a worker takes a screenshot, Visualcare sends a notification email to the address listed in **Settings** → **Company Info** → **Email**.</Note>

## Client health information in the app

Client health information entered in VCore flows through to the Vworker app. To update a client's health details, go to the client's profile in VCore, open the **Details** tab and enter the relevant information. Workers see this information under the client profile section in Vworker.

## Running into issues?

See [Timesheet troubleshooting](/troubleshooting/timesheet-issues) for common errors and fixes.

## Related articles

<CardGroup cols={2}>
  <Card title="Vworker: Logging in" icon="right-to-bracket" href="/timesheets/vworker-logging-in">
    How workers log in to the Vworker app for the first time
  </Card>

  <Card title="Vworker: Clocking in and out" icon="play" href="/timesheets/vworker-clocking-in-and-out">
    How workers start and complete shifts through the app
  </Card>

  <Card title="Vworker: Menu overview" icon="list" href="/timesheets/vworker-menu">
    Overview of all features available in the Vworker app menu
  </Card>
</CardGroup>