> ## Documentation Index
> Fetch the complete documentation index at: https://support.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# NDIS agreements

> How to apply a new NDIS Support Catalogue price update to your services and agreement charge rates in Visualcare

NDIS agreements use the same creation process as other agreement types. See [Creating agreements for rostering](/client-management/creating-agreements-for-rostering) for full details on creating agreements, adding services, and managing rosters. This article covers the NDIS-specific process of updating service rates when a new NDIS Support Catalogue is released.

## Updating NDIS pricing

When the NDIS releases a price update, you need to apply the new rates to your services and then update the charge rates on your agreements.

<Steps>
  <Step title="Open the NDIS Support Catalogue">
    Navigate to **Maintenance** → **Services** and click **NDIS Support Catalogue**.
  </Step>

  <Step title="Select the price update">
    Select the relevant NDIS Price Update from the list.
  </Step>

  <Step title="Select service codes and update rates">
    Select the service codes you want to update and click **Update Rates**.
  </Step>

  <Step title="Update charge rates on agreements">
    Go back to **Maintenance** → **Services** and click **Update Charge Rates**.
  </Step>

  <Step title="Configure and apply">
    Select the current service or all services, set the **From Date**, and click **Update**.
  </Step>
</Steps>

<Note>Run this process each time the NDIS releases a new price guide to keep your rates current.</Note>

### When is the updated catalogue available?

The updated NDIS Support Catalogue is loaded into Visualcare once the NDIS publishes the new pricing arrangements. You can check the [NDIS pricing arrangements page](https://www.ndis.gov.au/providers/pricing-arrangements) for the latest release date. Once the catalogue is available in Visualcare, you can update your services and agreement rates at your convenience using the steps above.

## Identifying clients affected by service code updates

When NDIS service codes are updated or replaced, identify which clients are actively rostered against the affected codes before updating their agreements:

1. Go to **Timesheets** → **Data Export**
2. Set your date range to cover the last few months of active rostering (for example, 1 April to 30 June)
3. If the **Service** column isn't showing, add it with the **Column Chooser**
4. Filter by the specific NDIS service codes being updated or replaced

This gives you a list of all clients with shifts rostered against those codes - the clients whose agreements need updating.

<Tip>Data Export shows which codes are actually in use, so you don't spend time updating agreements for services that aren't being actively rostered.</Tip>

### Updating agreements for the new codes

The recommended process uses agreement cloning so you keep a historical record:

1. **Add the new NDIS services** - set up the new service codes in the system, effective from the date the pricing changes
2. **Clone the old agreement** - duplicate the client's current agreement with the old codes. This becomes your archive version
3. **Update the active agreement** - add the new NDIS service codes
4. **Transfer legacy service codes** - transition rosters and allocations from the old codes to the new codes. The cloned agreement retains the old codes for your records
5. **Close the old agreement** - formally close the cloned agreement so nothing is accidentally rostered against outdated codes

<Warning>Make sure your new NDIS service codes are set up and correct before making any bulk agreement changes.</Warning>

See [Cloning, transferring, and closing agreements](/client-management/creating-agreements-for-rostering#cloning-transferring-and-closing-agreements) for the mechanics of each step.

## Running into issues?

See [Client management troubleshooting](/troubleshooting/general) for common errors and fixes.

## Related articles

<CardGroup cols={2}>
  <Card title="Creating agreements for rostering" icon="file-contract" href="/client-management/creating-agreements-for-rostering">
    General guide to creating client agreements
  </Card>

  <Card title="NDIS tab and statements" icon="file-lines" href="/client-management/ndis-tab-and-statements">
    Generate NDIS reports and track goal progress
  </Card>
</CardGroup>